Management of IT Services
Generally, IT service management constitutes a strategic approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Services management of IT strives to have in place the right personnel, processes and technology. These ingredients are essential for any institution to attain its goals. Different models come into play when delivering IT service management.
Identified frameworks include COBIT. Blue Fox Group is one of IT service management providers that relies on COBIT. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. The group relies on the model for developing, executing, managing and improving governance of information technology. It extends the same services to include management practices. The group prefers this model because of its easy with which it is published in IT governance Institute as well as Information Systems Audit. Its other bit covers Control Association.
IT service management also accepts the Microsoft Operations framework. This models contains 23 teaching materials for use. Experts in information technology (IT) industry find these materials indispensable. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. These areas are crucial when offering IT management services. They are resource materials for MOF and Information Technology Infrastructure Library (ITIL) guidelines. Effective service delivery by Blue Fox Group in managing IT services in Phoenix anchors on these manuals. They are able to manage everything from conception of the idea through to replacement of retirement.
IT service management can also use the Six-Sigma framework. Motorola developed this model immediately following the Microsoft one. It revolves around attaining high standards. It involves data collection, analysis. The high objectives need a high degree of evaluation to minimize defects in product and service delivery. One of the recognized models for IT service management is the ISO 2000 It is accepted universally as the basic standard highlighting standards for IT service management. It was developed by British Standards Institutions but accommodates other models, as well. Microsoft and other models operate on this framework.
IT services management also puts into context the Open Group Architecture Framework (TOGAF). It revolves around organizing and governing technology implementation . It helps in areas of software technology. The Open Group continues to manage TOGAF after its invention. It is an independent association in the technology industry. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). It serves businesspeople well. It helps in aligning the best IT requirements with the needs of the business. ITIL v3 is the most common brand of Information Technology Infrastructure Library (ITIL) framework in IT service management.